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warranty

30-day warranty.

For the 30 days after launch, if something doesn't work or isn't what you approved, we fix it at no cost. Here's exactly what that covers.

In effect since August 29, 2026 · Applies to every page published by Gauge since that date

What's covered

  • That it works. Forms that don't send, broken buttons or links, integrations that stopped responding because of something we configured, a page that doesn't load.
  • That it's what you approved. Any difference between the proposal you approved — with its comments resolved — and the published page: copy, images, colors, sections, order.
  • That it looks right where people see it. Display errors on phones, tablets and computers with current browsers, in light and dark mode.
  • That Google finds it. Titles, description, sitemap, speed and the connection to your Google Business profile, as promised in your plan.
  • The domain and accounts. That the domain is registered in your name and the accounts we created for you (bookings, payments, analytics) are set to your email.

What's not covered

  • Changing your mind. A new section, a different color, different copy than what you approved. Those are adjustments, and your plan includes a monthly amount at no cost; anything beyond that is quoted.
  • Third-party services. If Calendly, Flow, Mercado Pago, Google or WhatsApp change their terms, prices, or stop working, that's outside our control. We do help you replace them.
  • What you provided. Low-quality photos, copy with errors, prices that changed. We fix those as an adjustment, not as warranty.
  • Business results. We guarantee the page works and matches what was approved, not a number of visits, contacts or sales.
  • Changes made by you or others to the code. On La llave, the warranty covers what was delivered as delivered. If someone modifies it, coverage stops there.

How to claim it

  1. You write to us through your project's chat or at hola@gauge.cl, with what you saw and, if you can, a screenshot.
  2. We respond within your plan's window — 48 hours on Presentación, same day on Catálogo, 2 business days on La llave — saying whether it's warranty or an adjustment, and when it'll be fixed.
  3. We fix it and let you know once it's live. If the issue blocks using the page (it doesn't load, the form doesn't send), it's priority and gets handled before anything else.

The timeline, in one line

StartsThe day your page goes live on your domain.
Lasts30 calendar days.
AfterOn Presentación and Catálogo, the monthly fee keeps covering that the page works while you're with us. On La llave, the page is yours and changes are quoted.

And the 48-hour deadline

The 48 hours to launch are counted from when you approve the proposal and we confirm your payment, and it's a written commitment in the terms. It only pauses for something missing on your side — for example, an existing domain that needs to be transferred — and in that case we tell you the same day, with what we need.

This warranty adds to your rights as a consumer under Chilean Law 19.496; it doesn't replace or limit them.

If you have a question about a specific case, write to us before signing up. We'd rather say it upfront.

Write to hola@gauge.cl